At Camping Gear Store, we’re passionate about getting you the gear you need for unforgettable outdoor adventures. Our shipping and returns policies are designed with your convenience in mind, ensuring you can shop with confidence.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (Monday-Friday, excluding public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to get your camping gear to you:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking

Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking included

Delivery Areas: We ship worldwide, excluding some Asian countries and remote locations. Contact us if you’re unsure about delivery to your area.

Our Hassle-Free Returns Policy

We want you to be completely satisfied with your camping equipment. If something isn’t right, our straightforward returns process makes it easy to get things sorted.

Returns Basics

  • Return window: 15 days from delivery date
  • Condition: Items must be in original condition with all tags attached and packaging intact
  • Original shipping fees: Non-refundable

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Step 2: Package Your Item

Once approved, securely repackage the item in its original packaging with all tags and accessories included.

Step 3: Ship Your Return

We’ll provide return shipping instructions. Please note:

  • You’re responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked shipping service

Refund Process

Once we receive and inspect your returned item:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days may be needed for the refund to appear in your account

Exchange Process

  • We’ll ship your replacement once we receive your return
  • If the exchange item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference

Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned unless faulty:

  • Inflatable products (e.g., Inflatable Chairs) that have been unpacked
  • Personal electrical equipment that has been used
  • Items from the Laundry & Cleaning category that have been opened

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • We’ll arrange a free return and expedite your replacement or refund
  • Please include photos of the issue if possible

Our Outdoor Enthusiast Guarantee

We stand behind every tent peg and awning hook we sell. If you have any issues with your camping gear, our friendly team of outdoor enthusiasts is here to help you get back to nature with confidence.

For any questions about shipping or returns, contact us at [email protected] during our business hours (Monday-Friday, 9am-5pm GMT).

Happy Camping!
The Camping Gear Store Team