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Welcome to Camping Gear Store! These Terms and Conditions govern your use of our website campingspromo.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Store and Products

Camping Gear Store specializes in high-quality outdoor equipment including awnings, tents, camping accessories, and garden furniture. We cater to outdoor enthusiasts who value adventure, quality, and reliability in their gear.

Product Characteristics:

  • Quality Focus: We source durable, practical equipment designed for outdoor use
  • Specialization: Extensive range of awnings, annexes, and tent accessories
  • Brand Variety: Products from trusted brands in the camping industry
  • Practical Solutions: Items designed to enhance your camping experience

2. User Obligations and Responsibilities

As a user of our website and customer of our store, you agree to:

  • Provide accurate, current, and complete information during account creation and checkout
  • Use the website only for lawful purposes and legitimate purchases
  • Not attempt to circumvent security measures or interfere with site operations
  • Be responsible for maintaining the confidentiality of your account credentials
  • Comply with all applicable laws and regulations regarding online purchases

3. Ordering and Payment Terms

Order Process

  • Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays)
  • You will receive an order confirmation email with details of your purchase
  • We reserve the right to refuse or cancel orders for any reason, including suspected fraud

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

Pricing and Taxes

  • All prices are in GBP (£) and include VAT where applicable
  • We reserve the right to adjust prices due to supplier changes or errors
  • You are responsible for any customs duties or import taxes for international orders

4. Shipping and Delivery

Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

Delivery Areas

We ship worldwide, excluding some Asian countries and remote locations. Contact us at [email protected] if you’re unsure about delivery to your area.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe:

  • First check your tracking information
  • Contact the carrier directly if the package shows as delivered but you haven’t received it
  • If unresolved, contact our customer service within 30 days of shipment

5. Returns and Refunds

Our Returns Policy

  • 15-day return window from delivery date
  • Items must be in original condition with all tags attached and packaging intact
  • Original shipping fees are non-refundable

How to Return

  1. Email [email protected] within 15 days with your order number and return details
  2. Wait for return authorization
  3. Repackage items securely in original packaging
  4. Ship using a tracked method (customer pays return shipping unless item is faulty)

Non-Returnable Items

For hygiene and safety reasons, these cannot be returned unless faulty:

  • Unpacked inflatable products (e.g., Inflatable Chairs)
  • Used personal electrical equipment
  • Opened Laundry & Cleaning products

Refund Process

  • Refunds are issued to the original payment method
  • Processing takes 3-5 business days after we receive your return
  • Bank processing may take additional 5-10 business days

6. Intellectual Property

All content on campingspromo.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without express written permission
  • Use our branding or product images for commercial purposes
  • Reverse engineer or attempt to extract source code from our website

7. Liability Limitations

Camping Gear Store shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Issues resulting from improper use or maintenance of products
  • Delays or failures in performance due to events beyond our reasonable control

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. By using our site, you consent to such processing.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

11. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Postal Address: 55 Marks Walk, Lichfield, GB CH3H 6SV
Business Hours: Monday-Friday, 9am-5pm GMT

Our Commitment to You: At Camping Gear Store, we’re fellow outdoor enthusiasts committed to providing quality equipment and excellent service. We stand behind our products and want you to have confidence in every purchase. Happy adventuring!